Service Terms and Conditions

VBG PRIVATE SHUTTLE SERVICE TERMS AND CONDITIONS

OWN RISK
All guests, clients participate in the tours/activities at own risk.

CANCELLATION OF ACTIVITY
VBG PRIVATE SHUTTLE SERVICE operates in diverse and changeable weather conditions and all tours and activities are subject to these conditions.

Management reserves the right to cancel any activity due to unforeseen circumstances including but not limited to, unavailability, insufficient passengers and/or unfavourable weather conditions. Clients will be assisted in rescheduling affected bookings. If booking cannot be rescheduled, the nett booking price (see refunds) will be refunded within 45 days.

In case of a weather cancellation, weather conditions are judged exclusively by the Management of VBG PRIVATE SHUTTLE SERVICE and guests must report for the activity unless notified by VBG PRIVATE SHUTTLE SERVICE.

REFUNDS
There will be no refunds in the event of a no-show by guest on the activity date.
In the event of an amendment not received 3 days prior to activity booked, the guest will still be responsible for the full cost for the total number of passengers originally confirmed.
• 30 days cancellation before arrival: 100% refund
• 15 - 29 days cancellation before arrival: 75% refund
• 4 - 14 days cancellation before arrival: 50% refund
• 24 hrs - 3 days cancellation before arrival: 0% refund
• If this product is bought as a Voucher or Gift Voucher then a 0% refund policy applies.

RE-ROUTING OF TOURS
In the unlikely event that VBG PRIVATE SHUTTLE SERVICE does not have access to specific area of the booked service or voucher on the day of the tour then VBG PRIVATE SHUTTLE SERVICE retains the right to re-route affected tours accordingly.

ARRIVAL AT VENUE
Kindly ensure you arrive at the venue 30 minutes before your tour departure time. Should you arrive later, your tour may be forfeited and not refunded or rescheduled. If however you contact us before your tour commencement time, we may be able to make alternate arrangements. Timeously means well beforehand.

LOSS OR DAMAGE OF ANY PROPERTY OF THE CLIENT
The owners and managers of VBG PRIVATE SHUTTLE SERVICE cannot be held liable or responsible for any loss or damage of any belongings or property of the clients.

INDEMNITY
All clients will be required to sign an indemnity before ANY tour takes place. If a guest refuses to sign the indemnity form, the guest will not be able to partake in the activity. The indemnity form must be signed by a Parent/Legal guardian for minors under 18 years. Any unaccompanied child 18 or under requires the indemnity to be signed by a parent/legal guardian prior to the activity.

CHILD POLICY:
Adult supervision is required for children of 14 years and younger.

COVID-19 AND ANY OTHER PANDEMIC DISCLAIMER

VBG PRIVATE SHUTTLE SERVICE cannot be held liable for any operational changes, cancellations or consequential damages incurred by you in the event that any activity/tour are not able to operate as planned, including any disruptions, cancellations or changes to planned schedules.

You agree that it is your personal decision to take a tour and that you are doing so with full knowledge of current travel recommendations and travel restrictions with regard to the risk of COVID-19 / OTHER PANDEMIC, with you having taken full personal responsibility to inform yourself in relation thereto. VBG PRIVATE SHUTTLE SERVICE does not assume any responsibility for and shall not be liable for any unsafe conditions or health hazards, including pandemics or other illnesses to which you may be exposed VBG PRIVATE SHUTTLE SERVICE is not responsible for the acts or omissions of travel suppliers, including the failure by the travel suppliers to adhere to their own schedules, provide services or refunds or their failure to honour any future trip credit.

Please note that most insurance policies have a specific clause stating that they do not cover epidemics and pandemics, especially when travel warnings are in place. It would be advisable for you to take advice from an insurance broker should you have any queries regarding the appropriateness of a travel insurance policy. VBG PRIVATE SHUTTLE SERVICE shall not be liable for your election not to purchase insurance nor shall the Agency be liable to you for any denial of any claim by a travel insurer as it relates to COVID-19 / OTHER PANDEMIC or any other claim under the relevant policy.

In case a tour/activity is rescheduled or postponed due to COVID-19 / OTHER PANDEMIC , VBG PRIVATE SHUTTLE SERVICE will assist the client with rebooking at NO extra charge. If the client wishes to cancel his/her activity/tour – refer to our refund and cancellation policy.

All refunds are subject to the cancellation policy of the relevant third-party service provider. In the event that the third-party service provider is able to provide a refund, you will be required to complete and submit a refund consent form, provided by us. We may charge a reasonable service fee of up to 15% for any cancellations and/or refunds processed. This will exclude third-party cancellation policy costs. We will endeavour to process all refunds within 45 days.

TRANSFER PRICES
All tour prices are subject to change without prior notice. NOTE: minimum 1 guest required to run a transfer.

PAYGENIUS TERMS AND CONDITIONS
VISIT PATERNOSTER is a business in the activity industry.

CUSTOMER PRIVACY POLICY
VISIT PATERNOSTER shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, ‘personal information’ shall be defined as detailed in the Protection of Personal Information Act, Act No. 4 of 2013 (as amended).

PAYMENT OPTIONS ACCEPTED
Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the bank account of VISIT SOUTH AFRICA PTY LTD, the details of which will be provided on request.

CREDIT CARD ACQUIRING AND SECURITY
Credit card transactions will be acquired for VISIT PATERNOSTER who are the approved payment gateway.

CUSTOMER DETAILS SEPARATE FROM CARD DETAILS
Customer detail will be stored by VISIT SOUTH AFRICA PTY LTD separately from card details which are entered by the client on PayGenius’s security site. (Detail: www.paygenius.co.za)

MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY
The merchant outlet country at the time of presenting payment options to the card holder is South Africa and the transaction currency is South African Rand (ZAR).

RESPONSIBILITY
VISIT PATERNOSTER takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

COUNTRY OF DOMICILE
This website is governed by the applicable laws of South Africa and VISIT PATERNOSTER chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice or other documents or communications of whatever nature.

VARIATION
VISIT PATERNOSTER may, in its sole discretion, change this agreement or any part thereof at any time without notice.

COMPANY INFORMATION
VISIT SOUTH AFRICA (PTY) LTD is based in South Africa trading as VISIT PATERNOSTER and with company registration number: 2020/259914/07
Questions and contact information: info@visitpaternoster.co.za
VISIT PATERNOSTER, St Augustine Rd, Paternoster, 7381, South Africa