Service Terms and Conditions

Quadzilla X-Adventures provides quad bike tours to the public which are considered to be motorsports where the rider sits on and operates these vehicles like a motorcycle, but the extra wheels give more stability at slower speeds. Driving a quad bike is easy, as it is suitable for complete beginners as well as more experienced riders. However, there are potential risks involved when riding at high speeds or riding on unknown or rough terrain. Sand dunes offer an exhilarating experience for quad biking, but the terrain is ever changing, which means that they can be dangerous if you are not familiar with the landscape. Steep and sudden drops could lead to rollovers that can be deadly. The risk of rollover increases when travelling at high speeds or travelling through unfamiliar terrain so you and your dependents, for which you may be a parent/guardian/person in loco parentis, need to carefully follow the instructions of the tour guides as they assist you through the dunes.

It is important that you and your dependents have no medical condition which would make it unwise for you or them to participate in our activities. If you are unsure whether you or your dependents should participate or not, please DO NOT ask our guides – they are not doctors and cannot give you medical advice. Please contact your doctor and ask them for their advice instead. By receiving this form in your confirmation email, it is understood that you have read and agree to our Terms and Conditions and that you are declaring that:-
1. You are not aware of any medical condition (this includes a mental condition such as an extreme
fear of heights);
2. You are not intoxicated or under the influence of drugs, which could compromise your safety and
the safety of your dependents and/or other participants.;
3. You are aware of the physical conditions and risks associated with you and your dependents
participation in our activities, which are impossible to eliminate by even the most prudent and
careful planning and/or conduct of the tour guide;
4. You warrant that you and your dependents are in a fit state of mental and physical health to
withstand all of the physical conditions and risks associated with your and their participation in our
activities;
5. You as well as your dependents will comply with the instructions of or guides.

We need a prepayment for all bookings to be confirmed with Quadzilla X Adventures. Please note that all booking confirmations will only be done once payment has been confirmed at:

Account Name: Quadzilla
Bank: FNB
Account No.: 62877 101 304
Branch Code: 250655

All Covid-19 protocols are strictly followed for your safety as well as that of the instructors. Helmets are supplied, so all you need to do is wear comfortable shoes and bring some sunscreen lotion and sunglasses, and be prepared to have a day of adventure you will not soon forget.

Frequently asked questions:
• How long are the tours - 50 min - 1 hour (excluding briefing)
• What’s included: Quad Bike hire & fuel, hair nets and helmets, permit to dunes
• Minimum Height: 0.0 m
• Maximum Height: 0.0 m
• Minimum Weight: 0 kg
• Maximum Weight: 160.0 kg
• Fitness Level: No Fitness Requirement
• Experience Level: No Experience Required. This Activity Takes Place "At Your Own Risk"
• Certification: None Required

Included:
Reliable and easy to operate Quad Bike hire & fuel, helmets in multiple sizes, hair nets for use in helmets, safety briefing and guide(s).

Excluded:
Permit to the Dunes (R200pp)

More notes/information:
Kindly ensure you arrive at the venue 30 minutes before your Quad Bike tour departure time. Should you arrive later than the tour departure time, your tour may be forfeited and not refunded or rescheduled.

Cancellations and Refunds:
What happens if you are late?
If you inform us as soon as you know you are going to be late, and we have a gap in our schedule after your booking we will do our best to accommodate. If we get no warning or if we are booked immediately after your booking, then unfortunately any time lost will be sacrificed and we will take you on as much of the tour as we can in the time available.

Cancellation:
Cancellation outside 14 days prior to tour date: 100% credit
Cancellation 14-7 days prior to tour date: 100% credit
Cancellation 3-6 days prior to tour date: 50% refund*
Cancellation 5 days prior to tour date, late arrivals or “no show”: No refund / Full fee charged

A rescheduling fee of R250pp will be charged for any booking changes made 48hrs before your confirmed scheduled tour time. Rescheduling is subject to availability and at the discretion of the operator. Bookings may only be rescheduled once, thereafter you will forfeit your payment.

Refunds:
Refunds are made back to the original source of payment method.

*Our activity is not weather dependent, but in the case of extreme weather conditions preventing us from taking you on your tour, we will issue a gift voucher which you can redeem to reschedule at your convenience, and it is also fully transferable. However, if you are unable to reschedule your tour, we will refund 100% of your funds. (Please note this is only in the event of weather conditions not permitting your tour to go ahead. For all other cancellations, refer to our cancellation policy above)

Booking conditions:
You will be required to wear your mask.
Standard cancellation policy
Zero tolerance for alcohol, drugs and reckless driving (NO refunds if you do not abide)

Credit card transactions will be acquired for Quadzilla X Adventures via PayGenius (Pty) Ltd who are the approved payment gateway.
As such, the transaction will reflect as PayGenius: Quadzilla X Adventures on your statement.
PayGenius uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.