Service Terms and Conditions

ADVENTURESHOP STELLENBOSCH (herein “the Company”)
TERMS AND CONDITIONS
1. How to Book:
Complete the Booking form, accepting on behalf of all party the terms of these booking conditions and pay a non-refundable deposit of 25% per person of the total Tour fare. No contract shall exist between the company and the client until the prescribed deposit has been paid and the clients booking on their signed booking form has been confirmed by the Company. The deposit will be refundable should the company not be able to accommodate the client on the requested tour. These terms and conditions may differ from operator to operator.
2. Payment:
The full payment of the tour fare due by the client to the Company must be paid by no longer than 4 weeks prior to date of departure of all tours, otherwise the Company may treat the booking as been cancelled by the client. Late applications may however join the tour on an availability basis. These terms and conditions may differ from operator to operator.
3. Cancellation by Client:
Cancellation of a booking must be in writing, by the person who made the booking, and is not effective until the Company receives such cancellation.
CANCELLATION POLICY PRIVATE DAY TOURS (NO ACCOMMODATION):
• We require a 50% deposit to confirm a tour. The balance of the payment is due 30 days before tour departure.
• Cancellation 31+ days before departure date: fee of 15% of total tour price
• Cancellation 30 days – 15 days before departure date: fee of 50% of total tour price
• Cancellation 14 days – 8 days before departure date: fee of 75% of total tour price
• Cancellation 7 days or less or no show for departure date: fee of 100% of total tour price

CANCELLATION POLICY PRIVATE MULTI-DAY TOURS:
• We require a 50% deposit to confirm a tour. The balance of the payment is due 30 days before tour departure.
• Cancellation 31+ days before departure date: fee of 15% of total tour price
• Cancellation 30 days – 15 days before departure date: fee of 50% of total tour price
• Cancellation 14 days – 8 days before departure date: fee of 75% of total tour price
• Cancellation 7 days or less or no show for departure date: fee of 100% of total tour price
• Peak season (15 December – 15 January) payment and cancellation terms can differ – please ask your tour consultant for specific terms.

GROUP TOURS
ONE FREE DATE CHANGE (GROUP AND DAY TOURS):
Unsure about your travel time, or need to change your plans? No problem. We will offer one free date change on every booking, as long as you let us know more than 7 days before your tour departs.

FLEXIBLE CANCELLATION POLICY (GROUP AND DAY TOURS):
• Cancellation 30 days – 7 days before departure: 90% refund
• Cancellation 6 days – 3 days before departure: 50% refund
• Cancellation 2 days or less before departure, or no-show: no refund

STANDARD CANCELLATION POLICY (PRIVATE MULTI-DAY TOURS):
 Cancellation 31+ days before departure: 85% refund
 Cancellation 30 days – 15 days before departure: 75% refund
 Cancellation 14 days – 8 days before departure: 50% refund
 Cancellation 7 days or less or no show for departure: no refund

In the event of a cancellation, a 10% cancellation fee on the overall package price will be retained by Adventureshop, to cover credit card and administrative charges.
REFUND:
All Adventureshop tours are priced in South African Rand (R or ZAR). In case of a refund, any amount will be refunded in South African Rand, which then gets converted to your local currency by your bank or credit card company. Please note that due to currency fluctuations, the refund amount in your local currency might be higher or lower than the amount originally paid. In the case where a tour is paid for in a foreign currency, such as Euros or US Dollars, you will be informed of the amount received in Rand, and any refunds will be calculated based on the Rand amount received.
We strongly recommend that clients take out travel insurance to cover fees in case of cancellations or other unforeseen circumstances
4. Cancellation by the company:
The Company reserves the right to cancel the tour, in any circumstances, and all tours shall operate subject to a minimum participant on the tour. In instance where the company cannot provide the tour booked, the Company will return to the client all monies paid, which shall constitute the full extent of the Companies liability to the client, or the Company may offer the client an alternative holiday of comparable standard. These terms and conditions may differ from operator to operator.

5. Alterations to Itineraries:
Although every effort is made to adhere to itineraries printed in the brochure, the company reserves the right to occasionally change routes and accommodation as brought about by changing conditions. When a major change becomes necessary, notification of such alterations will be sent to the client’s agent or to the client’s last known addresses soon as the company becomes aware. The company reserves the right to alter an itinerary after a departure if it is in the client’s interest to do so. The company will not be held responsible for any compensation to the client if the Company have to cancel or in the way change the tour due to force majeure, namely war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other external circumstance beyond the Company’s control. These terms and conditions may differ from operator to operator.
6. Authority on Tour / Exclusion of Tour:
The decision of the driver guide of the Company will be final in all matters likely to endanger the safety of the clients of the group. The Company shall not be held responsible for or liable to any client who commits an illegal or unlawful act in the country visited. The client may be excluded from the tour without any refund of the tour fare. If the Company considers the client as unsuitable for a tour, it may in its absolute discretion, cancel such a client booking to carry the client further if that client causes inconvenience or annoyance to other passengers. These terms and conditions may differ from operator to operator.
7. Alterations:
No employee or representative of the Company has the right to alter, vary, waive the right of these conditions, nor to undertake any liability whatsoever on behalf of the Company, unless such be in writing and signed by the director of the Company. These terms and conditions may differ from operator to operator.
8. Health:
The Client acknowledges being aware of the proposed itinerary end hereby confirms that he or she is medically fit, in good health, and is able to embark upon the tour. Any client with a pre-existing medical condition or illness must declare the true nature of such condition at the time of the booking and make arrangements for the provision of any drugs or other cause of treatment may be required during the tour. Such a client would be required to provide medical statement from a GP to confirm that they are fit to travel. The Company and its representatives will treat all information in the strictest confidence. These terms and conditions may differ from operator to operator.

9. Vaccinations:
The Client must take all necessary inoculations as are recommended in relation to the countries to be visited. For some countries a valid Certificate of vaccination is required. The Company does not accept responsibility whatsoever for any client refused entry to any country due to incorrect or incomplete health documents or vaccinations. These terms and conditions may differ from operator to operator. 10. Baggage:
All baggage and personal affects are at all times at the client’s own risk and the Company cannot accept liability for any loss or damage to baggage or personal effects. These terms and conditions may differ from operator to operator.
10. Baggage:
All baggage and personal affects are at all times at the client’s own risk and the Company cannot accept liability for any loss or damage to baggage or personal effects. These terms and conditions may differ from operator to operator.
11. Travel Documentation:
It is the responsibility of the Client to be in possession of a valid passport, visa requirements, vaccinations and other medical certificates and all other travel documents and or payments where applicable, local payments in foreign currencies. The Company does not accept any responsibility in changes in regulations for visas or any particular requirements for visas. The Company cannot be held responsible for the failure of the Client to obtain the necessary travel documents. Should the client be refused entry to any country due to incorrect or incomplete documentation, the Company is not liable for any cost of such delays or repatriation costs for the Client. These terms and conditions may differ from operator to operator.
12. Insurance:
Travel and cancellation insurance is mandatory for all clients. Before a client commences a tour, he or she must arrange his or her own insurance with a reputable insurer, with protection for the full duration of the tour to cover injury, medical expenses, loss luggage, and the expenses associated with the cancellation curtailment of a tour. The Company shall not refund the client in the case of illness, death or loss of body parts. The Client must make sure of fully covered travel and medical insurance. These terms and conditions may differ from operator to operator.

13. Liability:
Client’s bookings are accepted on the understanding that they appreciated the possible risks inherent in Adventure Travel and that they undertake the tours, Safaris, River trips and expeditions at their own risk. While every precaution is taken to enhance the safety of the client participating on the tour, the Company does not hold itself responsible for death, or any injury or loss that might be sustained on tour. The Client and his / her depends, heirs, executors, administrators AR assigns, hereby indemnifies and hold blameless the Company, its members, employees, representatives, organizers, helpers and agents
from any claims arising from negligence or any other causes of whatsoever nature and from any liability or delay, loss, damage, injury, illness or death arising from any cause whatsoever out of events related to or occurring during the tour. These terms and conditions may differ from operator to operator.
14. Information:
The Company reserves the right to change the prices due to unforeseen increases or exchange rates fluctuations to which it may be subjected. The Company also reserves the right to change any of the facilities or vehicles described in the brochure, without becoming liable for compensation or refund. These terms and conditions may differ from operator to operator.
15. Copyright
The Company may take films or and photographs of our clients while on any tour, and reserves the right to publish, or use the material in advertising, without obtaining the consent or the payment to the client. These terms and conditions may differ from operator to operator.
16. Jurisdictions and Law:
This contract shall be interpreted under the laws of South Africa. In the event of any dispute between the parties hereto this version in English shall be the basis of the contract. These terms and conditions may differ from operator to operator.
16. Jurisdictions and Law:
This contract shall be interpreted under the laws of South Africa. In the event of any dispute between the parties hereto this version in English shall be the basis of the contract. These terms and conditions may differ from operator to operator.

17. Severability:
If any part, term or provision of this contract is held to be illegal or unenforceable, it shall not affect the validity or enforceability of the remainder of the contract. Furthermore, if any covenants are held illegal or unforeseeable by virtue of its scale, extent or duration, it shall remain valid and enforceable in such reduced scale, extent or duration as any count may decide as being the maximum scale, extent or duration permissible In the event of any dispute between the parties hereto this version in English shall be the basis of the contract..
18. Cost of making changes to the holiday:
If any client wishes to transfer from one tour to another, within 30 days of departure, and the Company agrees on, an administration cost per client will be charged. Nominal cancellation fees apply within 30 days of departure. These terms and conditions may differ from operator to operator.