Service Terms and Conditions

RESERVATIONS
Reporting time 30 minutes before departure time
All request for amendments to a reservation at least 24hours prior to trip.
Full payment is required within 30days of invoice date.
If payment and proof thereof is not received, the reservation will be cancelled.
All requests for amendments to a reservation are required in writing by fax or electronic mail at least 48 hours prior to the first activity date. Amendments may be approved subject to availability in the sole discretion of Offshore Adventures Management.
CANCELLATIONS
A 100% cancellation fee will apply in the event of a no show by guest on the activity date.
In the event of an amendment not received 48 hours prior to activity booked and approved the guest will still be responsible for the full cost for the total number of passengers originally confirmed.
Management reserves the right to cancel any transfer or activity due to unforeseen circumstances including but not limited to, lack passengers, unsafe sea conditions or weather conditions. In case of a weather cancellation, weather conditions are judged exclusively by Offshore Adventures Management, guests must report for the service/activity unless notified by Offshore Adventures Management. In the event of a cancellation by Offshore Adventures Management, a full refund will be given on the amount paid (or refunded to booking agent).
In the event of a boat launching and conditions are deemed unsafe to enter the water at the digression of the guide and skipper only, the excursion will refunded to a viewing rate.
INDEMNITY
All passengers are required to sign an indemnity form for all transfers and activities they are participating in
prior to departure of the activity.
In case guest refuse to sign the indemnity form the guest will not be able to partake in the activity and will not receive any refund.
The indemnity form must be signed by a Parent/Legal guardian for children under 18 years.
Any unaccompanied child under 18 requires the indemnity to be signed by a parent/legal guardian prior to
the activity.
CHILDREN
Children are classified as a passenger therefore on certain activities the full rate will apply to them.
GENERAL
Management reserves the right to amend/cancel/add terms & conditions without notice.
All terms & conditions are subject to South African Law & Jurisdiction

Privacy Policy

1. Introduction

Welcome to Link2Extreme. Your privacy is paramount to us. This privacy policy outlines how we protect and manage the personal data you share with us when you check-in. By agreeing to this policy, you understand the nature and purpose of the data collection.

2. Information We Collect During Check-In

When you check-in with Link 2 Extreme, we may collect the following data:
- Full name
- Contact details (phone number and email address)
- Date and time of check-in

3. Purpose of Data Collection

We collect your data for the following purposes:
- To ensure a smooth check-in process.
- For security and verification reasons.
- To provide personalised customer service.

4. Your Data Protection

We've adopted high-standard security measures to ensure your data remains confidential and safe from unauthorised access, modification, or disclosure.

5. Data Sharing and Disclosure

We promise never to sell your personal data. We may, however, share your data with:
- Service providers assisting us in enhancing your customer experience.
- Authorities if mandated by law.
- Any other relevant entities, if necessary
- Our data handling and processing practices are governed by the Protection of Personal Information Act (POPI Act) of South Africa, ensuring your personal data is treated with the utmost care and security.

6. Retention of Data

Your check-in data will be retained for a period that aligns with our operational needs and complies with legal requirements.

7. Your Rights

As our esteemed customer:
- You have the right to inquire about the data we hold about you.
- You can request corrections to any inaccurate data.
- Depending on the jurisdiction, you may also have the right to request the deletion of your data.

8. Updates to This Policy

From time to time, we may revise this policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes.

9. Feedback & Contact

Your feedback is valuable to us. If you have questions or concerns about this policy or our data practices, please reach out via email to info@link2extreme.com

By clicking "Agree" during the check-in process, you confirm that you've read and understood our Privacy Policy.